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eSupport Specialist - Day Shift

Are you making $14-16/hour? Wanna make up to $19/hour, plus commission?

Do you tend to have multiple different text, email, and Facebook message conversations going at the same time?

Do you prefer written communication over phone calls? Are you an emoji-holic? Is emoji-holic even a word? ¯_(ツ)_/¯

Are you looking for a job where you can just be yourself?

Look no further! Our eSupport Specialist position is exactly the job you’ve been searching for!

You enjoy helping customers, but talking on the phone isn’t really your thing. You’d much prefer to text, email, or instant message.

Have you ever been told that emojis should never be used in the workplace? Disregard that. Emojis are great! :) They add personality to messages, and we want your personality to shine!

You're great at what you do-- the best, actually. Maybe you've even won awards for your work! You're exactly the kind of person we need. You've never been called lazy or unreliable.

You work hard, but you need a break sometimes. At Morris-Jenkins, you’ll get generous paid time off, plus 7 paid holidays.

Medical, Dental, Vision, Long & Short-Term Disability, Life, and Accident and Cancer Insurance with FSA/HSA, as well as a 401(k) retirement plan are all available to you. We trust that you’ll take care of our customers, so we want you to trust that we will take care of you and your family.

How do you feel about trying out new technology and new methods of communication? Want to be a trailblazer? This is your chance to be innovative and think outside the box! Our eSupport staff gets to try all kinds of new ideas to make communicating with our customers easier than ever.

Many of our customers prefer to call our contact center, but we also have a lot that go the non-traditional route. This is where you come into play! As an eSupport Specialist, you get to interact with these customers. We don’t give you a script to work off of! Instead, we will teach you our Service System so you have all the tools you need for success! One of the benefits of this: you are free to be your usual fun and relatable self!

Do you enjoy multitasking? It keeps things interesting, doesn’t it? You’re great at prioritizing, so you’ll know which customers need help first, even when things get busy. Multitasking excites you!

Speaking of exciting, has anyone ever told you about how cool the culture at Morris-Jenkins is? We have huge company breakfasts (you can smell the bacon from the parking lot), fiestas, water balloon fights, and more! Morris-Jenkins is such a great place to work that we even won the Charlotte Observer’s “Top Workplace” award in 2016, 2018, and 2019.

As an eSupport Specialist:

  • You’ll evaluate customers’ situations and needs while setting up appointments in order to have adequate information for the technician before they arrive at the call.
  • You’ll answer questions, handle complaints, provide information, and capture opportunities for new customers through email and live chat.
  • You’ll monitor online reputation for customers posting positive and negative feedback.
  • You’ll respond to messages and comments on social media.

You’re not only great at clear and accurate writing, but you’re also incredibly persuasive. Have you ever had an educated digital debate with a 140 character limit? Did you win?

Ready to persuade us?

We’re ready to hire.

Apply now!

Your resume and application are great, but is it really fair to assume a piece of paper truly captures YOU? We don’t think so. As a part of your application, you must complete a Sparkhire one-way video interview! It’s short, simple, and surprisingly fun!  (hire.li/e7bb826).

 

The Super-Fun HR Stuff:

Minimum Qualifications:

  • High School Diploma or GED
  • 1 year of experience with sales and customer relations via e-mail or chat correspondence
  • Excellent written & verbal communication skills fluently in the English language
  • Ability to write and communicate concisely, yet persuasively
  • Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
  • Strong multi-tasking skills with the ability to assist multiple customers at a time
  • Able to think quickly, as well as anticipate & solve problems effectively
  • Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
  • Proficient skills in Microsoft Office applications including Word, Excel, and PowerPoint
  • Keyboard typing proficiency a minimum of 50 WPM
  • Alignment & commitment to company values (honesty, integrity, fairness, and respect)

Preferred Qualifications:

  • Bachelor’s degree in related field, such as Business Admin., Marketing, Public Relations, etc.
  • 3+ years of experience with sales and customer relations via e-mail or chat correspondence
  • Prior experience in e-mail marketing

Essential Job Functions per the ADA

Mental & Physical Demands and Work Environment: The characteristics described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the Americans with Disabilities Act (ADA).  This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.

Physical Demands: Must be able to remain in a stationary position, over 90% of time for 10 hour shifts.  Constantly operates a computer, phone, and other office equipment.

Mental Demands: Must be able to perceive and distinguish emotions in conversations, as well as deal with adversarial confrontations. Requires an ability to concentrate and prioritize multiple tasks at once. Ability to deal with occasional adversarial confrontations or stressful situations, making prudent decisions in a fast-paced environment in adherence to company values.

Work environment: While performing the duties of this job the noise level is usually moderate. Must maintain confidentiality with customer information.

Rotational Weekend and some Holidays hours required, as needed

Must have reliable attendance and flexible schedule availability

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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