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Sales Coordinator

  • Are you an experienced Customer Services/Sales Support professional?
  • Do you have experience with appointment setting/coordination?
  • How would you like to work for an awesome company that cares and pays well?

Well, then you might just be the newest member to our team! Read on, and please apply if you are interested and a match.

Join us at Morris-Jenkins, voted #1 Top Workplace in the mid-size category by Charlotte Observer in 2016! Our company culture is unmatched (we know how to have fun!). See for yourself by viewing the Morris-Jenkins YouTube Channel. Help us help our customers feel comfortable in their own homes!

Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 59 year trend of growth and stability.

SUMMARY DESCRIPTION:

Essential Function:  Primarily responsible for supporting the sales team, focusing on managing call schedules and the distribution & coordination of sales leads.General Purpose:  Scheduling Sales Appointments, Compliance with Sales Guidelines, Customer Service

DUTIES & RESPONSIBILITIES:

  • Intake, response, and follow up to calls/emails both from HVAC Technicians and directly from customers to qualify, investigate, and coordinate/dispatch sales lead appointments
  • Coordinate with multiple departments to ensure maximum appointment quality
  • Manage account details with a high-level of accuracy while demonstrating excellent customer service
  • Comfortable making decisions based on information provided by other departments and research conducted
  • Dispatch sales leads based on Dispatching Sales Rules and the company’s goals to appropriate Residential Sales Specialists
  • Utilize phone software and mobile devices to handle 50 to 100 inbound/outbound calls daily
  • Use active listening skills to ensure recording of as much information as possible while setting sales leads
  • Set leads for our Residential Sales Specialists with very detailed information, including customer account information, as well as other valid notes that will benefit the sales process
  • Prepare daily reports to provide to Contact Center Manager
  • Communicate with finance companies and assist with the processing of all customer financing paperwork
  • Meet departmental productivity and quality standards
  • Ability to overcome customer concerns and address issues, as appropriate
  • All other duties, as assigned by Director/Supervisor

MINIMUM QUALIFICATIONS:

  • 1+ year of purchasing experience and/or related education
  • Must be able to work on multiple tasks simultaneously in a fast paced stressful environment
  • Must have experience in computer data entry within databases, spreadsheets, and have the ability to enter data in “real time” quickly and accurately
  • Strong interpersonal skills with the ability to tactfully and diplomatically diffuse contentious situations
  • Ability to recognize and establish priorities
  • Strong customer orientation and communication skills
  • Ability to quickly analyze a situation and provide an effective solution
  • High performance team player with a commitment to company values
  • Ability to maintain safe work practices and adhere to company safety standards
  • Ability to fluently speak, write, and read English language
  • High school diploma or GED

PREFERRED QUALIFICATIONS:

  • At least (2) two years of related customer service experience in call center or appointment setting/coordination
  • High School Diploma or GED
  • Exceptional customer service skills
  • Attentive listening skills, sharp memory, detail oriented, strong organizational skills, and proactive execution
  • Excellent oral and written communication and interpersonal skills
  • Strong computer skills, including Microsoft Outlook, Word, Excel, and PowerPoint
  • Keen ability to work accurately, efficiently, and manage multiple tasks at once
  • Ability to work well under pressure in a fast paced environment
  • Must be tenacious and assertive with a questioning mind
  • Fluent ability to speak, read, and write in the English language

Morris-Jenkins is proud to offer:

  • Competitive pay
  • Advancement & Training opportunity
  • Continuous training & professional development
  • Generous PTO (Paid Time Off) awarded
  • 7 paid holidays
  • Medical, dental, vision, life, long & short term disability insurance and a flexible spending account
  • 401(k) Retirement plan
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