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Sales and Customer Service
Are you an experienced Customer Services/Sales Support professional?
Do you have experience with appointment setting/coordination?
How would you like to work for an awesome company that cares and pays well?
Well, then you might just be the newest member to our team! Read on, and please apply if you are interested and a match.
Join us at Morris-Jenkins, voted #1 Top Workplace in the mid-size category by Charlotte Observer in 2016! Our company culture is unmatched (we know how to have fun!). See for yourself by viewing the Morris-Jenkins YouTube Channel. Help us help our customers feel comfortable in their own homes!
Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 59 year trend of growth and stability.
Essential Function: Primarily responsible for supporting the sales team, focusing on managing call schedules and the distribution & coordination of sales leads.General Purpose: Scheduling Sales Appointments, Compliance with Sales Guidelines, Customer Service
DUTIES & RESPONSIBILITIES:
Intake, response, and follow up to calls/emails both from HVAC Technicians and directly from customers to qualify, investigate, and coordinate/dispatch sales lead appointments
Coordinate with multiple departments to ensure maximum appointment quality
Manage account details with a high-level of accuracy while demonstrating excellent customer service
Comfortable making decisions based on information provided by other departments and research conducted
Dispatch sales leads based on Dispatching Sales Rules and the company’s goals to appropriate Residential Sales Specialists
Utilize phone software and mobile devices to handle 50 to 100 inbound/outbound calls daily
Use active listening skills to ensure recording of as much information as possible while setting sales leads
Set leads for our Residential Sales Specialists with very detailed information, including customer account information, as well as other valid notes that will benefit the sales process
Prepare daily reports to provide to Contact Center Manager
Communicate with finance companies and assist with the processing of all customer financing paperwork
Meet departmental productivity and quality standards
Ability to overcome customer concerns and address issues, as appropriate
All other duties, as assigned by Director/Supervisor
1+ year of purchasing experience and/or related education
Must be able to work on multiple tasks simultaneously in a fast paced stressful environment
Must have experience in computer data entry within databases, spreadsheets, and have the ability to enter data in “real time” quickly and accurately
Strong interpersonal skills with the ability to tactfully and diplomatically diffuse contentious situations
Ability to recognize and establish priorities
Strong customer orientation and communication skills
Ability to quickly analyze a situation and provide an effective solution
High performance team player with a commitment to company values
Ability to maintain safe work practices and adhere to company safety standards
Ability to fluently speak, write, and read English language
High school diploma or GED
At least (2) two years of related customer service experience in call center or appointment setting/coordination