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HVAC Warranty Technician
Are you a customer-focused and talented HVAC Service Technician?
Do you want to work with and learn from the absolute best in the industry?
We aim to keep our brand reputation strong and all of our customers happy. We do NOT cut corners here and expect 100% honesty/integrity in dealing with customers. Is that you?
Do you want a career, not just a job?
Join us at Morris-Jenkins, voted #1 Top Workplace in the mid-size category by Charlotte Observer in 2016! Our company culture is unmatched (we know how to have fun!). See for yourself by viewing the Morris-Jenkins YouTube Channel. Help us help our customers feel comfortable in their own homes!
Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 59-year trend of growth and stability. Our customers love us and keep recommending our services, so we're trying to keep up with the constant demand.
*** Note: This posting is for experienced HVAC Service Techs. For entry-level, please apply for our Tech Builder job posting. ***
Primarily responsible for diagnosing and performing repairs on air conditioning and heating equipment that is still under warranty.
DUTIES & RESPONSIBILITIES:
Must partner with dispatchers, technicians, installers to provide customers with service as outlined in department policies and procedures
Must address customer issues and ensure effective and long-term problem resolution
Perform diagnostic repair calls in accordance with company standards
Provide excellent customer service
Serve customers by analyzing work orders, following daily travel schedule, investigating complaints, conducting tests, and resolving problems
Establish service by studying system requirements, ordering and gathering components and parts, and performing acceptance tests
Cooperate with other departments to continually improve the process and flow of information
Keep personal tools and equipment operable and up to date
Document work performed in accordance with company procedures
Maintain and updates knowledge of current of HVAC standards
Maintain professional conduct and appearance in all working conditions
All other duties and responsibilities as assigned by supervisor/manager
3 years of experience with troubleshooting, repair, and maintenance of residential HVAC equipment, including heat pumps, gas furnaces, air conditioning units, etc.
Above average customer service and interpersonal communication skills
EPA Universal or EPA Type II certification
Knowledgeable and skilled in the safe use and maintenance of required tools
High School Diploma or GED
Basic computer skills
Ability to speak, read, and write fluently in the English language
5+ years of experience with troubleshooting, repair, and maintenance of residential HVAC equipment, including heat pumps, gas furnaces, air conditioning units, etc.
HVAC education (Associates, Diploma, Certificate) or Manufacturer Training
Morris-Jenkins is proud to offer:
- Competitive Pay
- Support (you do what you do best, we take care of the rest)
- Year Round Stability
- Overtime Available
- Generous PTO (paid time off) Awarded
- 7 Paid Holidays
- Company Vehicle & Gas Card
- Medical, Dental, Vision, Life, Long & Short Term Disability Insurance, and Flexible Spending Account
- 401(k) Retirement Plan
- Growth Opportunities & Ongoing Training/Development