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HVAC Warranty Technician
Are you a customer-focused and talented HVAC Service Technician?
Do you want to work with and learn from the absolute best in the industry?
We aim to keep our brand reputation strong and all of our customers happy. We do NOT cut corners here and expect 100% honesty/integrity in dealing with customers. Is that you?
Do you believe honesty is the best policy (not to mention integrity, fairness, and respect)?
But most importantly, do you want to have fun at work?
Morris-Jenkins is more than a Heating, Air, and Plumbing company; we’re a big family, and we’re hoping you’ll want to join us! Work is something we all have to do, but Morris-Jenkins firmly believes you should enjoy where you work and who you work with, and that’s something we take very seriously. Our meetings are a little different, we like to play games and wear costumes... a lot! We have legendary whole company breakfasts in our off-season, seriously legendary, you’ve never seen this much food for 300+ people.
We’re more than just fun too. We are committed to our employees, to their development, and to their work-life balance. As important as your work family is, we believe your real family is even more so. We challenge our employees to design their own path to advancement in the company, and we help them achieve those goals any way we can. We also believe in compensating our employees well for their time, and that’s why you won’t find an employee at any level at Morris-Jenkins that doesn’t make at least double the state’s minimum wage. Not many companies can say that, especially in our highly competitive industry.
Speaking of our industry, let’s talk about Morris-Jenkins’ role in it. We’re the largest heating, air, and plumbing contractor in the Charlotte region. Not only that, we are one of the largest in the country, with our Service, Sales, Installation, Customer Service, and Plumbing departments consistently shattering performance records. What’s this mean to you? Put simply, job security. Morris-Jenkins is here to stay, and we’re growing fast. We will always be a family owned and operated, local company in the Charlotte area (even if our commercials look like they came straight from Hollywood; we actually produce them ourselves!).
And to brag for just a minute, in 2016 Morris-Jenkins was ranked #1 Top Workplace in the midsize category by the Charlotte Observer based on voting by our employees. That means not only are we providing our customers with world-class service, we’re doing the same for our employees. It’s the one award Mr. Jenkins is most proud of, and we all are too.
Sounds good right? So what does an HVAC Warranty Technician do? In a nutshell, their essential function is being primarily responsible for diagnosing and performing repairs on air conditioning and heating equipment that is still under warranty.
Want the specifics? Read on!
*** Note: This posting is for experienced HVAC Service Techs. For entry-level, please apply for our Tech Builder job posting. ***
DUTIES & RESPONSIBILITIES:
Must partner with dispatchers, technicians, installers to provide customers with service as outlined in department policies and procedures
Must address customer issues and ensure effective and long-term problem resolution
Perform diagnostic repair calls in accordance with company standards
Provide excellent customer service
Serve customers by analyzing work orders, following daily travel schedule, investigating complaints, conducting tests, and resolving problems
Establish service by studying system requirements, ordering and gathering components and parts, and performing acceptance tests
Cooperate with other departments to continually improve the process and flow of information
Keep personal tools and equipment operable and up to date
Document work performed in accordance with company procedures
Maintain and updates knowledge of current of HVAC standards
Maintain professional conduct and appearance in all working conditions
All other duties and responsibilities as assigned by supervisor/manager
3 years of experience with troubleshooting, repair, and maintenance of residential HVAC equipment, including heat pumps, gas furnaces, air conditioning units, etc.
Above average customer service and interpersonal communication skills
EPA Universal or EPA Type II certification
Knowledgeable and skilled in the safe use and maintenance of required tools
High School Diploma or GED
Basic computer skills
Ability to speak, read, and write fluently in the English language
5+ years of experience with troubleshooting, repair, and maintenance of residential HVAC equipment, including heat pumps, gas furnaces, air conditioning units, etc.
HVAC education (Associates, Diploma, Certificate) or Manufacturer Training
Morris-Jenkins is proud to offer:
- Competitive Pay
- Support (you do what you do best, we take care of the rest)
- Year Round Stability
- Overtime Available
- Generous PTO (paid time off) Awarded
- 7 Paid Holidays
- Company Vehicle & Gas Card
- Medical, Dental, Vision, Life, Long & Short Term Disability Insurance, and Flexible Spending Account
- 401(k) Retirement Plan
- Growth Opportunities & Ongoing Training/Development