View Our Website View All Jobs

Dispatcher (includes Customer Service)


  • Do you enjoy solving puzzles and playing Tetris?
  • Are you good at analyzing information and priorities, and then quickly coordinating your work?
  • Do you like people?  Are you a customer service or dispatch professional that is able to display empathy, while still being assertive?
  • When you see a stranger drop money from their pocket, do you yell and run after them to hand it back to them?  Are you an outgoing personality?

Well, then you might just be the newest member to our team!  Read on, and please apply if you are interested and a match.

Join us at Morris-Jenkins, voted #1 Top Workplace in the mid-size category by Charlotte Observer in 2016! Our company culture is unmatched (we know how to have fun!). See for yourself by viewing the Morris-Jenkins YouTube Channel. Help us help our customers feel comfortable in their own homes!

Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 59 year trend of growth and stability.


Maximize revenue opportunities by matching the appropriate service call to each technician by opportunity levels. Monitor and continually adjust our scheduling board to maximize our capacity. Efficiently schedule parts as they arrive to meet the customers’ needs and generate revenue.


  • Support over 100 Field Technicians
  • Match the best suited job to the most appropriate Service Technician, considering several factors, such as specialty expertise, opportunity level, and geography to maximize our revenue potential
  • Work effectively with the Support Services Manager, Service Manager, Field Supervisors, Contact Center, and Dispatch team to ensure customer service and company objectives are met
  • Dispatch to Service Technicians timely with accurate information for incoming customer orders, order status, and information regarding assignments
  • Address customer concerns and ensure a timely resolution to their problem
  • Build relationships with Service Technicians to garner trust
  • Process customer orders/changes according to established policies and procedures
  • Respond to customer inquiries via telephone, partnering with all departments to meet and exceed customer service expectations
  • Follow scripts provided to overcome objections and capture appointments
  • Provide timely feedback to company regarding service failures or customer concerns
  • Maximize capacity of the scheduling board by scheduling part installs, moving calls up when running ahead of schedule, etc.
  • Analyze work orders to correct inaccurate information so it can be dispatched properly
  • Constantly evaluate the Dispatch board to catch potential issues
  • Proactively move up calls to find appropriate call for the technician
  • Perform other related duties, as assigned by the Manager


  • High School Diploma or GED
  • 1+ year of Business Coordination/Analysis and/or Customer Service experience
  • Strong interpersonal skills with the ability to tactfully and diplomatically diffuse contentious situations
  • Strong customer orientation with ability to display empathy while being assertive
  • Time Management:  ability to organize and manage multiple tasks efficiently
  • Strong computer skills
  • Focus and excellent attention to detail
  • Exceptional verbal and written communication skills in English language
  • Ability to learn quickly, think proactively, recognize & establish priorities, and use independent judgment
  • High performance team player that functions well under pressure in a busy environment
  • Commitment to company values


  • Additional years of Business Coordination/Analysis and/or Customer Service experience

Morris-Jenkins is proud to offer:

  • Competitive pay ($17-22/hr DOE + monthly KPI bonuses)
  • Advancement opportunity
  • Continuous training & professional development
  • Generous PTO (Paid Time Off) awarded
  • 7 paid holidays
  • Medical, dental, vision, life, long & short term disability insurance and a flexible spending account
  • 401(k) Retirement plan
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.