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Plumbing Supervisor

  • Are you a Licensed Plumbing Contractor (NC/SC) that would like to help us launch our brand new full-service Plumbing Department?
  • Are you a leader that would like to supervise the Plumbing team and provide training?

Does up to 4 weeks paid time off sound okay to you? And the money is good. Extremely good. In fact, the money is exactly as good as you are.

I want you to come to work for me. My name is Dewey Jenkins. As you know, Morris-Jenkins is one of the most respected HVAC companies in America. Now we're into full-service plumbing and frankly, our plumbing division has taken off so fast I can barely hang on. It's like trying to hold onto a jet during takeoff!

We have high standards at Morris-Jenkins but we don't have a lot of rules. We're a local, family-owned business and we're deeply committed to our people.

I want you to be one of them.

Aside from being the most fun place you've ever worked (or even heard of,) you're going to receive great benefits at Morris-Jenkins:

We have a Tool Purchasing Program because we want you to have great tools. That's why we're going to put $1,000 into your tool purchasing account on the day you start work at Morris-Jenkins. We provide weekly training, continuing education, AND we're willing to assist you in getting your NC and SC Master Plumbing License. In addition to all this, you'll be given top-notch technical support 24/7. There will always be someone available to help you. At Morris-Jenkins, we've got your back.

And then there are the small things, like:

Fine-quality uniforms furnished and paid for by the company.

A company truck to take home every night

And a Smart Phone provided by the company.

Now let's talk about your family...

We have a top tier Benefits plan, including:

Medical
Dental
Vision
Life
Accident
Cancer
Short & Long Term Disability
Flexible Medical and Child Care Spending Plan
401(k) Savings Plan for retirement

And you'll have lots of opportunities for advancement.

Morris-Jenkins is the kind of company where you can comfortably - and safely - build a career. Let's sit down and talk. All inquiries will be kept strictly confidential. Thanks for listening.

SUMMARY DESCRIPTION:

Primarily responsible to prioritize, direct, and supervise all Plumbers as well as complete service calls to customers. Focus on customer service and delivery of product/service. Provide customer service training to educate and assist Field Technicians with regard to educating customers in choosing service, finance options, and handling customer relations. Provide technical support in the field, inspect jobs/installs, to respond to escalated customer complaints, and to ensure technician compliance with the company’s core values and purpose. General Purpose: Field Service Supervisory, Field Inspections of Jobs, Technical Support, and Customer Service.

DUTIES & RESPONSIBILITIES:

  • Prioritizes, directs, and supervises all Plumbing Technicians and Installers as well as completing service calls to customers
  • Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to Technicians
  • Partners with installation, dispatch, warehouse, and any others necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures
  • Provides daily feedback to Service Manager concerning areas in which additional technical training is needed (by technician) and progress
  • Resolves escalated customer disputes/complaints to address issues and ensuring an effective and long-term problem resolution
  • Partners with contact and dispatch center teams to ensure maximum capacity and efficiency in meeting and/or exceeding the forecasted amount of service department calls and install availability
  • Communicates with each service technician to ensure a clear understanding of their goals and expectations
  • Ensures that each technician has the parts, materials, and tools needed to do their job
  • Helps instill a fun and nurturing culture in Plumbing Dept. with Morris-Jenkins “Easy” principles, Core
  • Values, and Core Purpose
  • Assists in contribution and facilitation of the weekly technician meetings with appropriate, positive, and balanced content
  • Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
  • Identifies ways to make it easier for technicians to do their jobs
  • Monitors and acts on trends in average ticket, warranty calls, callbacks, pass rate of installs and customer complaints
  • Updates knowledge by participating in educational opportunities at Morris-Jenkins University or individual training with our company Trainer, and reading professional publications
  • Must be able to maintain professional conduct in all work situations, uphold a clean cut appearance, and adapt well to all types of working conditions
  • All other duties, as assigned by Manager

MINIMUM QUALIFICATIONS:

  • 3+ years of residential Plumbing experience with diagnostic troubleshooting, repair service, and installs
  • Highly skilled in water heater and tank-less installations
  • Valid North Carolina Plumbing Contractor License (NC P1 or P2)
  • Exceptional customer service skills
  • Proven leadership ability
  • Expert technical knowledge related to residential Plumbing
  • Keen ability to work accurately, efficiently, and manage multiple tasks
  • Committed adherence and enforcement of the company’s core values and core purpose
  • Intermediate computer skills
  • Strong mechanical aptitude
  • Excellent oral and written communication, interpersonal, and presentation skills
  • Ability to fluently speak, read, and write in the English language
  • Must pass pre-employment drug test
  • Must pass extensive criminal background check
  • Must have an insurable driving record & valid driver license

PREFERRED QUALIFICATIONS:

  • Prior supervisory or management experience
  • Additional Plumbing experience
  • Valid South Carolina Plumbing Contractor License
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