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HVAC Diagnostic Service Technician
Are you a customer-focused and talented HVAC Diagnostic Service Technician?
Do you want to work with and learn from the absolute best in the industry?
We aim to keep our brand reputation strong and all of our customers happy. We do NOT cut corners here and expect 100% honesty/integrity in dealing with customers. Is that you?
Do you want a career, not just a job?
Join us at Morris-Jenkins, voted #1 Top Workplace in the mid-size category by Charlotte Observer in 2016! Our company culture is unmatched (we know how to have fun!). See for yourself by viewing the Morris-Jenkins YouTube Channel. Help us help our customers feel comfortable in their own homes!
Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 59 year trend of growth and stability. Our customers love us and keep recommending our services, so we're trying to keep up with the constant demand.
We are always hiring experienced Techs for Diagnostic Repair Service, but only the best! We have very high standards. Top performers with strong ethics, please apply. You'll be glad you did!
Diagnostic troubleshooting & repair with all aspects of residential HVAC including heat pumps, gas systems, and air conditioning units.
DUTIES & RESPONSIBILITIES:
Must partner with dispatchers, technicians, installers to provide customers with service as outlined in department policies & procedures
Must address customer issues and ensure effective & long-term problem resolution
Serves existing & new accounts by analyzing work orders; following daily travel schedule; investigating complaints; conducting tests; resolving problems
Establishes service by studying system requirements; ordering & gathering components & parts; performing acceptance tests
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods & techniques; recommending system improvements
Keeps personal equipment operating by following instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; performing repairs
Documents service actions by completing forms, logs, and records
Updates knowledge by participating in educational opportunities at Morris-Jenkins University or individual training with our company Trainer, and reading professional publications
Accomplishes operation & organization mission by completing related results as needed
You must be able to maintain professional conduct in all work situations, have a "clean cut" appearance and adapt well to all types of working conditions
2+ years of HVAC Diagnostic Repair Service Technician experience
EPA Section 608 Type II or Universal Certification
High School Diploma or GED
Must pass pre-employment drug test
Must pass extensive criminal background check
Must have an insurable driving record & valid driver license
Must be able to fluently speak, read, and write in the English language
5+ years of residential HVAC Diagnostic Repair Service Technician experience
North American Technician Excellence (NATE) Certification
Morris-Jenkins is proud to offer:
- Competitive Pay
- Top Performers are rewarded with Paid Trips and other Bonuses
- Support (you do what you do best, we take care of the rest)
- Year Round Stability
- Overtime Available
- Generous PTO (paid time off) Awarded
- 7 Paid Holidays
- Company Vehicle & Gas Card
- Medical, Dental, Vision, Life, Long & Short Term Disability Insurance, and Flexible Spending Account
- 401(k) Retirement Plan
- Growth Opportunities & Ongoing Training/Development